FAQ

Frequently Asked Questions
IS IT SAFE TO SHOP WITH YOU?
Absolutely! We are committed to providing a safe and secure online shopping experience so that you can shop with confidence. 
Learn More:
SHIPPING  
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
It would take 3-14 day because we make everything on demand and from scratch.
United States: We use USPS and FedEx for all our deliveries. Deliveries arrive within 3 to 7 business days.
HELP! I STILL HAVE NOT RECEIVED MY PACKAGE
If you do not receive your package within the estimated delivery time, please drop us an e-mail at info@fameshape.com, and we will investigate the matter immediately. We guarantee a 100% Full Refund* if you do not receive your order. For more information on Refund Policy, click here.
*For non-promotional items only. 
ORDER AND REFUND
WHAT IF I AM UNSATISFIED WITH MY ORDER?
 We offer 100% refund back guarantee* if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rests assured we will treat every case personally. For more information, please refer to our refund policy.
*For non-promotional items only. 
I WOULD LIKE TO RETURN MY PURCHASE!
 If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund* within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. 
The fastest method to initiate a return is to follow this step-by-step guide in our Returns Center. 
Once we receive the product upon inspection, the refund will be made. Usually, it takes 72 hours for the refund to be processed after the product arrives in our warehouse.
If you have any further queries, please do not hesitate to drop us an e-mail at info@fameshape, We are happy to help!
*For non-promotional items only. 
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Typically, it takes about 72 hrs to get the refund processed from our end once we receive the item, You, in turn, will get the same within 5-7 business days as per your credit institution. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
WHAT IF I RECEIVE THE WRONG DESIGN, COLOR, SIZE OR ITEM? 
We are happy to provide an exchange for the correct design, color, or size of your choosing. If you are still not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. 
The fastest way to tell us your new design, color, or size is to drop us an e-mail at info@fameshape.com. We will be happy to guide you through the exchange process and to answer any queries you have. 
PAYMENT INFORMATION
IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON YOUR SITE?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

I HAVE A QUERY OR ISSUE WITH MY PURCHASE 

Please send us an email at info@fameshape.com, and we will respond to you within 24 hours. 

We are also working on a Live Chat system which will be implemented in the near future. 

Thank you for shopping with us!